St. Hilary Parish CYO
GRIEVANCE PROCEDURE

Any player or a player's parent may file a grievance raising an issue concerning the player's participation in a CYO activity. All grievances must be filed in accordance with this procedure.

First Level Grievance

A grievance must first be raised with the coach of the team to which the player is assigned. First Level grievancees may be made orally or in writing.

Second Level Grievance

If a grievance is not satisfactorily resolved with the team coach, a grievance may then be filed with the Director of St. Hilary's CYO. The Director may resolve the issue or refer the matter to the Board of Directors of St. Hilary's CYO for consideration.

In any instance in which a grievance has not been first raised with the team coach, the Director may refer the grievance back to the team coach for consideration. A First Level grievance may be excused only when the Director determines that exceptional circumstances exist that render a First Level grievance inappropriate.

Second Level Grievances should be made in writing and mailed to:

Director
St. Hilary's CYO
765 Hilary Drive
Tiburon, CA 94920

Third Level Grievance

In the event a Second Level grievance is not satisfactorily resolved by the Director, a grievance may be filed with the Board of Directors of St. Hilary CYO. The Board may resolve issues brought to it by the player, a player's parent, or by the Director of St. Hilary's CYO. Decisions by the Board are final.

Third Level Grievances must be made in writing and mailed to:

Board of Directors
St. Hilary's CYO
765 Hilary Drive
Tiburon, CA 94920

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